Cancellation & Refunds

Your monthly plan has a minimum term. Your proposal states it, and after that it runs month to month. You own your site, your domain, your ad accounts and every lead from day one. If we miss two months running on what we signed up for, you can end that service with no further obligation. This page explains, in plain language, how cancellation and refunds work for the services we quote in a written proposal. It summarizes and is governed by our Terms of Service, Sections 5 to 8. If anything here and the Terms ever differ, the Terms control. The systems audit has its own cancellation and refund rules in our Systems Audit Terms.

1. How to cancel

To cancel a monthly service, email us at legal@brevardbooked.com. That is the whole process. Whether anything is still owed after you stop depends on where you are in your minimum term; Section 9 has the detail. Canceling is as easy as signing up. We will never make you sit through a retention call, wait on hold, or jump through extra steps to leave, and we confirm every cancellation in writing.

2. When cancellation takes effect

You can stop the work at any time inside your minimum term. That is allowed and we do not treat it as breaking the agreement, but it does not shorten the term you bought: unless the Performance Exit applies, the monthly fees for the service periods left in the term stay due on their normal dates, and you can keep us running for those months instead if you would rather. After the minimum term, cancellation takes effect at the end of your current service period: give notice before your next renewal date and you will not be charged again. There is no advance-notice window and no retention gauntlet, in or out of a minimum term.

3. What happens to the current month

We do not pro-rate partial months. When you cancel, your service stays fully active through the end of the service period you have already paid for, and that final month’s fee is not refunded.

4. Migration help after you leave

For 14 days after your cancellation takes effect, we help you move to whatever is next (data export, DNS handover, and access transfer) at no extra cost. This matches the commitment in Terms Section 7.

5. What you keep

Your domain, your site and its code, your content, your analytics, your Google Business Profile, your Search Console property, your advertising accounts and every lead they produced are yours, and they stay yours when you leave. The ad accounts have been on your own billing the whole time. We hold administrative access so we can run them, we hand it over at launch, and you can have it sooner any time you ask.

Your data, any Tuesday. Ask in writing and within ten business days you get a complete export: leads and contacts with their source, tags and consent status, your call, message and email history, call recordings and summaries where your own systems made them, your pipeline and appointments, form submissions, and your reports. No charge, and you do not have to be leaving to ask.

What you do not get is the software we run things on. Our client portal is ours, licensed to you while you are with us. Where we run a CRM, phone, messaging or automation platform for you under our own account with a vendor, that account stays ours. Everything inside it is yours and comes to you in the export above. If you want to keep using the same platform, you sign up with that vendor directly and we hand you the data to load in. Until you do, the automated pieces that ran on our account stop with it, such as the automated reply, the follow-up sequence and the review requests. Your proposal lists which parts of your setup run on our accounts. If we host your site, it stays up during the 14 days of migration help while we help you move it to your own account. We would rather tell you that here than have you discover it on the way out. (Terms Section 5; Section 8.) Sites we manage may carry a small footer credit linking to us while under management; we remove it within the 14 days of migration help after you leave.

One thing does wind down. The Build-Right commitment, our promise to fix a defect in a build at no charge, runs for the workmanship period in Terms Section 5: while your monthly plan is running and for a set period after it ends. After that the site is yours to maintain or to hand to someone else. We would rather you knew that going in than found it out the first time something broke.

6. Build fees

A build fee is one time, paid when your proposal says (usually at signing), and non-refundable apart from Section 8 below and any late-launch terms your signed proposal states. Full mechanics: Terms Section 5 and Section 6.

7. Other refunds

Outside the commitments in Terms Section 5, refunds are not standard and are handled case by case. Monthly fees already paid for your current service period are non-refundable.

8. If you cancel before your build launches

If you end a build before it goes live, for reasons other than our material breach, the build fee covers the work completed and the capacity reserved as of the day you give notice, and the monthly fees you have already paid are not refunded. Where we have not yet started, we will say so and refund the build fee less any third-party costs already committed on your behalf. The Build-Right and Ship-Date commitments stop running for any period after you cancel, and anything your proposal says is owed for a late launch up to that day is still owed to you. (Terms Section 6.)

9. Leaving inside a minimum term

Your monthly plan has a minimum term. You bought that term, and you paid for the build when your proposal said. Stopping early is allowed and we do not treat it as breaking the agreement. It does not shorten the term you bought: the monthly fees for the service periods left in the term stay due on their normal dates, and if you would rather keep us working through them, say so and we will. That is the whole of it. The build fee is not clawed back or amortized, and there is no separate charge for leaving early.

If we are the ones who failed, the rest of the term is off. If we miss what your signed scope says we deliver in two consecutive months and do not fix it within ten business days of you telling us, you can end that service and owe nothing further, whatever month you are in. Fees already paid are not refunded and the build fee still stands. That is the Performance Exit, and it is written into the Terms rather than left to goodwill.

You keep your site, your domain, your content, your ad accounts and your data either way. Ownership was yours from day one. Full mechanics: Terms Section 7.

10. Automatic renewal

Your monthly plan runs for its minimum term and then renews month to month until you cancel. Your proposal states the minimum term, along with your price, your start date and your billing interval. The fee is fixed for the minimum term. After that, if we ever need to change it, we will tell you in writing at least thirty days before the change takes effect, and you can stop before it does. After the minimum term you can stop any time using the method above. Inside it, see Section 9 and the Performance Exit in Terms Section 7.

Questions?

Email legal@brevardbooked.com. This page is a plain-language summary; the binding terms live in our Terms of Service, Sections 5 to 8.